1. Canceling future renewals
You can cancel through Stripe’s hosted Customer Portal before the next quarterly renewal. Cancellation stops future renewal charges. When cancellation is scheduled for period end, monthly Rat Drops continue through the remainder of the paid period.
2. Refund requests
Subscription charges are generally nonrefundable once a billing period begins, except where required by applicable law. We will review a request when a charge was made in error, a paid Rat Drop was not delivered and could not be replaced, or another exceptional issue occurred. Contact hello@ratpicz.com promptly and do not send complete payment-card information.
3. Duplicate or unauthorized charges
Provide the subscription email, charge date, and Stripe receipt identifier if available. Ascensa LLC will review documented duplicate or unauthorized-charge reports and act as required by Stripe rules and applicable law.
4. Legal rights
Nothing in this policy limits non-waivable consumer rights. If the law where you live provides a cancellation or refund right that conflicts with this policy, that legal right controls.